1. AUTO GDS REFUND
GDS converts ticket status to R (refunded) & refund is automatic.
Most refunds can be GDS processed, however ADM's are issued for incorrect calculations & fees. Documentation must be cross referenced to avoid ADM'S if refunding old and issuing new tickets.
GDS cannot be used for:
Exchanged (reissued) ticket refunds OR Credit card payment refunds.
2. BSPLINK REFUND APPLICATION POSTED ON BSPLink (RA 4000)
BSPLink refund is not considered a manual refund, therefore agents are responsible for completing breakdown of fare calculations and taxes etc. If incorrectly calculated or blank - refund will reject.
Must be used for:
Exchanged (reissued) ticket refunds OR Credit card payments.
Must not be used for: Downgrades, non BSP issued tickets, partial refunds or ACM requests.
3. MANUAL REFUND (use in-house refund form or Original Refund Application format)
Agents forward manual refund application to GA Agency Desk/Ticket Office. GA calculates refund and forwards to GA BSP for processing via PALMS. Refund appears in BSPLink as a Refund Notice.
Current method for complex, downgrades, part refunds etc. Not valid for exchange refunds.
4. WAIVER/REDUCTION OF FEES ON ANY REFUND
If cancellation fees have been waived/reduced by an authorized GA Manager, the waiver authority
MUST be in writing (email or fax) and attached to the refund application to support the refund request.
Include GA Waiver approval and Ticket number and Pax name.
5. NAME POLICY - EFF SEP10
GA requires that the name on the ticket is identical to the PNR reservation & name on the passport.
GA permits maximum of 29 characters. First or middle name initials can be shown for long names.
Name change not permitted after ticketing. Ticket must be refunded and new ticket issued. Cancellation penalties apply. If agent prefers not to refund incorrect ticket and issue correct ticket themselves due to spelling errors, GA will process and apply the relevant fee of AUD125 Adult/ AUD75Child/ AUD25 Infant plus a service fee of AUD25 per ticket.
Refunds for Dupe tickets (same name/dates/class/routings) incur a Dupe Administration fee AUD50.
6. INDONESIAN DOMESTIC CANCELLATION PENALTIES
a) INDONESIAN DOMESTIC SECTOR FARES IN USD (C/Y/MOX/LOX)
Cancellation penalties applied for Indonesian domestic sector USD fares are indicated as follows:
REFUND FEE USD25
H/O ADMINISTRATION FEE USD25
Both the Refund and Administration fees apply for any domestic cancellation.
b) INDONESIAN DOMESTIC SECTORS ON INTERNATIONAL TICKETS
Domestic sector fares issued in combination with an international fare on the international ticket take on the International fare rules and International penalty will apply to the whole fare.
7. GENERAL REFUND CONDITIONS
Agents must reconcile the correct commission when processing refunds.
Please note when refunding taxes - all details must be provided individually - not just one amount.
Fares lower than the specified refund fee will be non-refundable. Taxes are fully refundable.
Refer to GA for assistance prior to completion if unsure of the correct calculation.
Ticket information must always be provided to support application.
For further information please contact:
GARUDA INDONESIA: PH: 1300 365 331 FAX: 1300 365 364
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