1. REISSUE OF TICKETS ISSUED BEFORE 01JAN10 (DUE TO YQ CHANGES EFF 01JAN10)
As tickets issued prior to 01January 2010 do not include the YQ Fuel Surcharge in the airfare, changes made to these tickets will not be able to be processed via normal reissue.
Therefore any 2009 tickets requiring reissue will need to be processed as Refund and New Issue.
The standard AUD100 reissue fee will still apply and be shown on the refund application.
Cross reference new ticket on original ticket refund application and quote ref GA110/16DEC09.


2. REISSUES/DATE CHANGES TICKETS ISSUED ON/AFTER 01JAN10 (YQ inclusive fares)

a) Special Q/B/V promotional fares have restricted sale & travel periods. If outbound date changes are requested/permitted, AUD100 reissue fees will apply. Refer fare rules.
If the outbound reissue is requested after expiry of the sale/travel period, original fare must be up-sold to next available fare plus reissue fee and difference in taxes.

b) As many promotional fares are valid for specific flights/days, return date changes if permitted free of charge – may result in a change of itinerary routing. Always refer to fare rules for changes.
If return date changes are permitted providing the same routing is used, if voluntarily re-routing, AUD100 reissue fee applies, e.g. DPS-SYD changed to DPS-JKT-SYD.

Apply XP code for all reissue/service fees.
Incorrect service fee codes such as YR, MC (Monaco tax) or SC (Seychelles tax) will result in an ADM.
GA applies an ADM fee of AUD25 per ticket.

3. RE-ISSUES - EXCHANGES

Agents must ensure that correct exchange documents are issued for the corresponding passenger(s).
Example of incorrect exchange documents:
ORIG TKT: BROWN/AMR TKT 126 1234 567 890 - ISSD IN EXCH BROWN/BMRS 126 1234 567 893
ORIG TKT: BROWN/BMRS TKT 126 1234 567 891 - ISSD IN EXCH BROWN/AMR 126 1234 567 892
Incorrect exchange can occur with a family or group PNR where the incorrect ticket number is re-issued.
Some GDS may not prevent the incorrect exchange of passenger’s tickets – it is the agent responsibility to ensure correct exchange documents are issued. ADM fee of $25 will apply for incorrect exchanges.

4. GA REVALIDATION POLICY

GA currently does not permit Agents to revalidate tickets – this must be done by GA Reservations.
Schedule changes require revalidation unless less than 15 mins – GA will uplift at the airport.
Change of date requires revalidation. Tickets should not be reissued instead of being revalidated as reissue fees apply. Contact your nearest GA office for assistance if sked change is complex or involves rerouting.

5. AUTOMATED ACM FACILITY

This facility is currently not available via BSPLink. Email ACM request & copies of relevant documents to GA BSP/Accounts: kate@garuda.com.au
Proof of child age is required for child if age does not appear on ticket. No proof – no ACM.

NOTE:
E-ticketing requires that all tickets must be issued correctly. If passenger data or travel information is not correct – passengers travel plans may be disrupted. If in doubt - check with GA.
PLEASE NOTE: GA applies an ADM fee of AUD25 per ticket and ACM fee of AUD50 per transaction.