South African Airways (SAA) has won two Skytrax awards, presented in Paris yesterday. SAA’s Head of Australasia Thevan Krishna said that SAA had outperformed other airlines to win two awards: Best Airline Africa, and Service Excellence Africa.

“This is the ninth year that we have won in the prestigious award Best Airline Africa category and reflects SAA’s continued investment in customer service and world-class product serving the African continent,” Thevan said.

“The Best Airline Africa titleis given to the airline rated the best in the region for all the different types of front-line product and service.” 

Thevan said the Service Excellence Africa award was won by SAA for the second consecutive year. Judging criteria for this award reflects quality, unrivalled product and unwavering service standards as well as consistency experienced at the airport and on board the aircraft.

“A number of global airlines are increasing their focus on Africa, so winning these awards reflects our continuing position as the best carrier on the continent,” Thevan said.

“These awards come when SAA is in the process of refreshing our approach to customer service. This is a key differentiator in the mind of discerning customers and all employees take service extremely seriously to ensure we maintain our status as a quality airline,” Thevan said.