Welcome to the O-Zone Experience..

O-Zone's wall of hands honours employees with more than 20 years' service at the hotel.

O-Zone reading area

O-Zone Dream Zone

Jan Goessing, General Manager of Mandarin Oriental Bangkok

Mandarin Oriental Bangkok is famous as one of the great historic hotels of the world, but its policies regarding employees are decidedly modern. Under the experienced leadership of General Manager Jan Goessing, Mandarin Oriental Bangkok is a world trendsetter in providing employees with a happy place to work.

A general manager who understands his employees makes a big difference in the outcome of their efforts, and the affable Mr Goessing knows exactly what he is doing in this flagship property. Ever alert to the effect of management policies toward employees and in turn employee morale on the guest experience, Mr Goessing (and everyone else at the hotel) strives to make coming to work a pleasure rather than a drudgery. Not in a good state of mind today? Stay home-Mr Goessing would rather his employees stay home and get over their problems of the day rather than bring problems to work with them. He knows being at the top of one's game demands undivided attention and full commitment to excellence.

Mandarin Oriental Bangkok is well known in the industry for the longevity of its employees, many of whom never leave the hotel for the duration of their professional careers. The reasons why Mandarin Oriental Bangkok employees stay for decades is simple: it is a great place to work, a place where respect is given to all. That philosophy is in evidence in the handprints of long-term employees who, after 20 years of service, are enshrined as valuable assets of the hotel whether housekeeper or executive. There are a lot of hands on the wall.

A walk through Mandarin Oriental Bangkok's innovative O-Zone Experience, where the wall of handprints can be found, amply demonstrates the hotel's commitment to excellence not only to guests but to employees, too. A mod space with an upbeat feel to it, O-Zone is like a hotel within the hotel for employees' exclusive use. This pioneering concept is heartening to see in action, a thriving community of colleagues going about their business all within a space to call their own offering a place to rest or sleep, a reading room, a television room, internet access, even an in-house health service. The café-it would be an injustice to call it a cafeteria-serves an array of tasty, nutritious meals at no charge. In fact, there is no charge to employees for anything at O-Zone, which is divided into a number of zones for specific purposes: Fashion Zone is for uniforms, which are looked after with the same impeccable service as offered to guests; Relax Zone, Mind Zone, Health Zone, and Talent Zone are a few others. Dream Zone is for resting and sleeping, though given the services elsewhere in this employee paradise, the whole place can be called a dream zone.