Rail Tickets is excited to announce the cutover today of an all new website, which features a number of time saving enhancements designed to significantly improve agents online experience.

The new features include:

1. Instant access: no login required
2. Retrieve and amend bookings online
3. Live chat with one of our rail specialists
4. All new rail product content including detailed maps, seating and carriage layouts, printable itineraries and more comprehensive product information
5. E-ticketing on many popular high speed trains including Eurostar and TGV.
6. Now earning Trip points

Rail Tickets General Manager, Rohan Moss said “The new enhancements had been requested by our agents and we are very pleased to deliver a vastly improved website and booking engine with the added benefit of our customers now earning Trip Points, the most popular consultant reward program in the market. In addition all Rail Tickets bookings count towards the Global Achievers program, which has now been in place for a number of months. Further enhancements will be released early in the New Year to continue to enhance our on-line offering to our agents.”

The re-launch will be supported by a major sales blitz by the JTG Wholesale Sales Team with breakfast training seminars being held across the country over the next 6 weeks with prizes and giveaways for agents undertaking the training. 

Retrieve and Amend Booking Online with Rail Tickets

With the launch of the new railtickets.com.au, agents can now retrieve online bookings (new bookings only). It is now easy for agents to amend bookings; all that is needed is the consultant email address and booking number, both of which are detailed on the instant email confirmation.

Provided the booking has not been finalised, agents have the freedom and flexibility to amend bookings as often as their customer’s needs dictate.

Rail Tickets adds Live Chat
There are now more ways than ever to contact us, with the launch of Rail Tickets live chat.

If an agent needs help at any time, simply clicking on our Live Chat button provides access to one of our dedicated Rail Specialists who are on hand to assist. Live Chat will go live next Tuesday the 22nd of November 2011.

Live Chat will be available from 9am to 7pm daily Monday-Friday and from 9am to 12noon on Saturday.

Rail Tickets now offers E-Tickets

Rail Tickets is now offering E-tickets on a number of Europe’s most popular train services including: Eurostar, Thalys, over 800 TGV routings and Spanish trains operated by Renfe.

All bookings which include only e-ticketed services will be issued as such and bookings with a combination of e-ticket and paper tickets will all be issued as paper tickets, to avoid any confusion over documentation.

Earn Trip Points with Rail Tickets

To celebrate the launch of the new railtickets.com.au, until 31 December 2011 ALL Rail Tickets bookings will earn Trip Points; 1 point for each $1 sold excluding booking fees.

From 01 January 2012, agents will earn 1 point for each $1 sold excluding booking fees;

1. UK, Europe and USA point to point tickets & UK and Europe Rail Passes purchased online.
2. All other Rail Tickets products purchased via telephone or email not listed above