Celebrating its 54th year in Australia, the glowing Best Western sign has been an almost permanent fixture on the Australian regional landscape. On highways, motorways, regional centres and CBD locations, Best Western has been a part of long summer holidays, quick business trips, important life occasions and weekends away.

This year, Best Western are celebrating their status as “The World’s Biggest Hotel Family”. With over 4,000 properties across 90 countries and territories, the global reach of the group is undeniable. However, it’s the individual ownership and management of each hotel that makes this group so unique.

Each Best Western property is individually owned and operated by local businesspeople, strongly dedicated to the personal care of each of their guests. In Australia, Best Western hotels, motels, apartments and resorts are run by local moteliers – who take care of their guests with incomparable hospitality. 

On their unique family brand of care, Phil Hateley, president of Best Western Australasia and a Best Western motelier for over 28 years said, “The personal care and hospitality that we offer is the reason our guests keep coming back.  It’s all about showing our appreciation for their stay – remembering their names, their kids; making sure their preferences are catered for in the mini-bar; and making them feel at home”.