Flight details:

Virgin Pacific Blue (DJ 9001). Sydney to Nadi, 3 December 2011. Seat: 15D. Economy Class.

Check-in and luggage allowance:

I arrived at Sydney Airport approximately two hours prior to departure.

Checking-in my baggage was speedy and simple. The staff were friendly and easy-going. A direct three and a half hour flight. I was privileged to enjoy exit row seating, enabling extra leg room.

My checked luggage was considerably less than the more than reasonable allowance weight of 23kg.

Economy seat/cabin conditions:

Upon boarding the aircraft I was greeted and directed by the friendly cabin crew.

The staff were excellent and easily approachable. They were able to meet my every need and requirement.

The 3-3 seat configuration of economy class suited the size of the aircraft and the generous 34 inch pitch allowed for ample leg room.

Customer service:

This was my first time flying with Pacific Blue and I was pleased to note the cabin crew were visible, professional and able to service all passengers aboard.

I was impressed by the level of customer service applied by the stewards and disembarked with a sense of satisfaction.

Meal and snack service:  

Cold water, tea and coffee was offered at intervals during the short flight, as well as the option of a hot or cold meal and drinks service.

Entertainment:

Entertainment consoles were available for use at purchase.

On-time performance:

The flight departed on time and arrived in similar fashion when we touched down in Fiji.