Check In and Luggage Allowance:
Due to our connecting flight running late, our luggage decided to spend the night in Munich.
Luckily this was the first time I had to experience the gut wrenching feeling of not seeing your luggage in the carousel and where I was hoping for a little sympathy from the customer service agent (especially with it being so late in the evening), all I received was a matter of fact "your luggage remained in Munich".
In direct contrast to the friendly flight attendants on board, this lady simply treated us as numbers as she told us that, whilst the luggage should arrive on the first flight from Munich the next day, she couldn't guarantee a time that it would be delivered, instead telling us that we should receive a call by 10am the following day.
She did, however, let us know that we had 50 Euros allocated to purchase incidentals that we would need to get us through the next day.
I called Lufthansa the following day when no call had been received by 10am and was given the run around by staff who said that, whilst our luggage had arrived at Charles de Gaulle, that they couldn't give us any indication of a delivery time.
Given that we were staying at an apartment and not a hotel, this made our lives a tad difficult, especially since we had tickets booked for Disneyland that day.
We waited until midday when we received a call and subsequent SMS notifying us that the bags would be delivered between 1pm-3pm.
Whilst the situation was unnecessarily convoluted, we did thank our lucky stars that they knew where our luggage was at least and that it was delivered in a timely fashion.
On Time Service:
Cabin and Seat Condition:
Food and Beverage:
Both alcoholic and non alcoholic beverages were also served complimentary.
They told us where our gate was and escorted us down the gangway as we were the last passengers to board.
The flight attendant kept telling us not to worry and was so friendly in a situation that can be very stressful.
Once again I was surprised and impressed by how multilingual the staff are, with announcements being made in German, English and French.
It's such a treat to hear such a myriad of languages pepper through the cabin.
Wednesday, 4 July 2012
Flight Review: Lufthansa Munich to Paris - LH2240
Source = e-Travel Blackboard: N.A