The second largest airport in Denmark, Billund Airport, has been the first in the world to launch a new service which allows passengers to print their baggage tags at home together with their boarding card. The new system has proved highly popular, making life easier for passengers and airport check-in personnel.
After a six month development and test period, Billund Airport launched a new baggage tag on 1 September which passengers themselves can print out at home along with their boarding card. The new tag means passengers avoid having to queue when checking in their baggage and the scheme has so far exceeded all expectations.
“So far, the feedback we’ve received has been 100% positive. Passengers save time at check-in, and no problems have been reported for printing the tags. Around 15% of our charter passengers have used the system since it was launched, and we want to get that figure up to 35-40% in the future,” says the airport’s VP Project and Development, Anders Nielsen, responsible for implementation of the system along with head of Passenger Handling, Henrik Munksgaard.
The tags are printed onto a standard A4 sheet of paper, and then folded according to the instructions and inserted in a plastic cover (available free of charge at the airport), which is then secured to the bag. The passenger can then use the dedicated ‘Express drop’ desks to check in their baggage. In the airports departure area without queuing up at the traditional bag drop.
Wednesday, 3 October 2012
Success for groundbreaking service at Billund Airport
Source = Billund Airport
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