Hawaiian Airlines was the nation’s most reliable carrier at keeping its customers on schedule during the busy travel month of August, ranking first in both on-time performance and fewest flight cancellations, as reported by the U.S. Department of Transportation (DOT).

The DOT’s Air Travel Consumer Report showed that Hawaiian’s flights arrived on time at a rate of 92.8 percent in August to earn the #1 ranking among the nation’s 15 largest airlines. Hawaiian’s on-time percentage was 13.7 percentage points better than the industry average.

Hawaiian was also nearly perfect in earning the airline industry’s best score for fewest cancelled flights in August, recording just two cancellations out of 6,628 total flights.

In the category of fewest consumer complaints, Hawaiian ranked third with a rate of 0.46 complaints for every 100,000 passengers, as the DOT reported only four complaints compared to the more than 877,000 passengers that the airline carried in August.

Hawaiian provides daily nonstop service to Hawai‘i from 11 gateway cities in North America – more cities than any other carrier – using Airbus A330-200 and Boeing 767-300 aircraft, making it the only carrier to offer wide-body, twin-aisle aircraft for all transpacific flights.

Hawai‘i’s largest and longest-serving carrier is also the leading provider of air service between the islands of Hawai‘i.
The DOT’s Air Travel Consumer Report is available at http://www.dot.gov/individuals/airconsumer/air-travel-consumer-reports.