Monday, 6 February 2012
Air Canada

Company Profile

Air Canada is the only airline to provide a daily nonstop service between Sydney and Vancouver, continuing to Toronto, same flight number same plane. AC34 is the fastest, most convenient and the most comfortable way to travel between Australia and Canada. Air Canada's modern B777-200LR aircraft is the spacious alternative to transpacific travel, complimented by the refreshing Canadian hospitality for which our award winning service is renowned.

 

GLOBAL NETWORK

Air Canada has an extensive global network, with hubs in three Canadian cities (Toronto, Montreal and Vancouver), providing scheduled passenger service directly to 59 Canadian cities, 59 destinations in the United States and 60 cities in Europe, the Middle East, Asia, Australia, the Caribbean, Mexico and South America.  Air Canada and its regional partners operate approximately 1,470 scheduled flights each day on average.  Through its strategic and commercial arrangements with Star Alliance partner airlines, Air Canada offers service to over 1,160 destinations in 181 countries and provides reciprocal top tier frequent flyer benefits.

 

Discover air Canada's global network with the new interactive route map
http://www.aircanada.com/en/travelinfo/airport/airportinfo.html

 

New Services
In 2010, Air Canada inaugurated new non-stop services between Calgary and Tokyo, Toronto-Copenhagen and Montreal-Brussels, as well as adding non-stop flights to eight more U.S. destinations. From Toronto and Montreal, Air Canada also added new, seasonal summer service to Barcelona and Athens. Air Canada has launched new service to Mexico City from Vancouver, as well as resuming daily flights between Montreal and Mexico City. Air Canada has increased non-stop flights to Hong Kong, Shanghai, Beijing, Tokyo Narita as well as Seoul from Vancouver. On May 1, 2011, Air Canada will introduce flights between Toronto Island City Airport and Montreal.

 

WHAT'S NEW
Modern, efficient and convenient gateways
New Montreal (YUL), Toronto (YYZ) and Vancouver (YVR) trans-border airport facilities now offer Air Canada customers a more streamlined, customer-friendly experience. Dedicated transit facilities provide easier security clearance and smoother connections. These improvements also enable Air Canada to better serve customers travelling between the U.S., Europe, South America Australia and Asia via Canada.

 

Mobile services
Air Canada continues to expand its growing array of mobile services at http://mobile.aircanada.com. We have recently introduced Air Canada mobile+, simplifying the customer travel experience, at check in, for payments via mobile, and more.  A new mobile Cargo application has been introduced, making it easy to follow Cargo shipments and receive delivery notifications.

 

And since 2009, Air Canada customers can check their options and re-book themselves online using our new self service re-booking tool, in the event of cancelled or delayed flights. Australian passengers may choose their seat and check-in online.

 

Frequent flyer passengers are able to upgrade their flight through our kiosks or online access if they wish to use their points

 

New fleet and on-board features
In July 2009, Air Canada concluded the renewal of its fleet with the delivery of its 18th Boeing 777 aircraft.  In addition, Air Canada completed its fleet-wide refurbishment program, to offer a consistent onboard product on every aircraft. Concurrently, Air Canada became the first North American carrier to introduce lie-flat beds in all business class (Executive First) cabins across its international fleet.

Experience our Executive First
Suite virtual tour

Air Canada aircraft feature all new seats, industry-leading seat-back personal entertainment systems with hundreds of hours of movies, shorts, documentaries, news, TV programs and music available on demand, as well as standard 110V electrical outlets at arm's reach for all customers.  Air Canada operates one of the youngest, most fuel-efficient fleets of any North American carrier, with an average aircraft age of just 10.7 years.

 



Maple Leaf Lounges
Each of our 20 award-winning Maple Leaf Lounges-located at all major airports across Canada and at key international locations-provides a private, serene escape from the bustle of airport activity, offering an unrivalled level of service in a cosy, comfortable setting with clean architectural lines, warm natural colours, and breathtaking views.

Our industry-leading business centres are equipped with all the technological features and amenities to let you hit the ground running, from wireless Internet access and secure PC workstations. Enjoy exclusive access to our Maple Leaf Lounges on your next trip when you purchase a qualifying fare or show proof of a qualifying membership.

 

Concierge Service
Air Canada Super Elite members and Executive First customers can enjoy exclusive dedicated service from the moment you check-in at Sydney and in 20 airports around the world from more than 150 carefully selected Concierge Agents. Our Concierge Agents are available to assist you with travel and airport related matters, special requests, such as hotel or restaurant reservations and additional support if ever your travel plans are disrupted.

 

Awards
In May 2010, Air Canada was ranked 'Best Airline North America' in a worldwide survey of more than 17 million airline passengers conducted by independent research firm Skytrax for its 2010 World Airline Awards. In 2010, Air Canada won five top honours in Business Traveler magazine's 'Best in Business Travel' annual reader survey: including 'Best Flight Attendants in North America.' Also in 2010, the readers of Global Traveler magazine voted Air Canada 'Best Airline in North America.'

 

LOYALTY PROGRAM

Air Canada's loyalty program, Aeroplan (www.aeroplan.com), is Canada's premier coalition loyalty program with more than four million active members earning Miles and privileges towards reward travel to destinations served by Air Canada and its Star Alliance partners. Air Canada's Top Tier frequent flyer program entitles qualifying members to additional exclusive benefits, privileges and offers.

 

 Contact Details

Level 18,
Australia Square Building,
264 George St.
Sydney NSW 2000
Tollfree: 1300 655 767
Admin: (02) 8248 5757
Website: www.aircanada.com

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